Helping our clients to turn their dream garden into reality is our passion. We constantly strive to give our clients the best possible experience and to make the whole process special. That is why we have trained, dedicated, friendly staff to help and advise you about your new garden project at every step along the way.
Following your initial enquiry, we will visit you in your garden to discuss your ideas and to offer suggestions and advice where needed.
We will promptly follow this with a comprehensive estimate and we are on hand afterwards to discuss any queries you may have. We know that our clients like to speak to us during the day, so our office is open from 9am until 5pm, Monday to Friday.
If you accept an estimate, we will reserve agreed dates for you and 6 weeks prior to your scheduled project, we will check and if necessary, update the estimate, to provide you with a firm quotation. When you are ready to proceed, you will be given a written contract that details dates, costs and payment schedule – no surprises, everything is detailed in writing.
When work begins, you will meet your dedicated team of professional landscapers who will remain on your project throughout. Your Project Manager will visit you on a regular basis to make sure you’re 100% happy with the work in progress. If you want to change something, we’re flexible – after all, it is your dream garden that is being created and not ours. You will be kept fully informed throughout and your site will be left clean and tidy each night.
We will contact you at the end of your project to ensure you are completely satisfied. Our work is then guaranteed for a period of 5 years.
We are immensely proud of the feedback we get from our clients who continually praise both the landscaping and office teams for giving them a great experience all round. You will see clients comments throughout the site and on our Testimonials page.
We are delighted to have received, for the eighth year running, the Best of Houzz Customer Service award for the highest level of client satisfaction, based on reviews from our clients. You can view all our reviews on Houzz here.